Support
Answers to the questions parents ask most, and how to reach us.
Write to us
For questions about the app, your account or your data, email us.
Questions
Do I need an account?
No. You can start straight away, and your records are kept in a guest account that only your phone can open. We keep a copy too, so it’s ready if you save to an account later.
To keep your records if you lose or replace your phone, save them to an account: in the Family tab, tap Save your records to an account and continue with Apple or Google. Everything you’ve logged comes with you.
If a guest account isn’t used for 90 days, we delete our copy of it. The records on your phone stay there.
I have a new phone. How do I get my records back?
If you saved your records to an account, install the app, tap I already have an account on the welcome screen, and sign in with the same Apple or Google account. Your records come back to the phone.
A guest account can only be opened on the phone it was made on, so if you didn’t save to an account, we can’t move it for you.
How do I invite my partner, or a grandparent?
In the Family tab, open Members and invites and tap Invite someone. Choose their role and who they are, then send them the link. It works once, for seven days.
A Parent sees and logs for every child. A Caregiver sees only the children you choose, and logs for them if you allow it; a Viewer only sees them. Neither ever sees pregnancy records.
The family’s owner sends invites, after saving the family’s records to an account. The person joining signs in with Apple or Google; an account that already has records of its own can’t join another family.
Who can see my pregnancy records?
Kicks, contractions, weight and blood pressure are yours. Another parent in your family sees them only if you switch them on under Your pregnancy records in Members and invites. The due date and appointments are shared with every parent.
How do I add a second baby, or twins?
In the Family tab, under Children, tap Add a baby or a pregnancy (Add a baby while you’re pregnant). Choose One, Twins or Triplets, the date, and the guidance region. Everything you recorded before stays as it is.
My baby was born early. Can the app show corrected age?
Yes. In the Family tab, tap your baby, then choose their Weeks of pregnancy at birth. The Today screen then shows their corrected age beside their age.
Why is there no guidance for where I live?
Guidance comes from public sources for the place you’re cared for, and we only show it where we have it: the UK now, five weeks of pregnancy in the US, and Turkey not yet. We never show another country’s guidance instead. Logging, sharing and Daphne work everywhere.
Pregnancy guidance is written for one baby, so the app doesn’t show it for twins or triplets yet.
To change the guidance region, open the baby or pregnancy in the Family tab and choose Guidance region.
How do I turn reminders off?
In the Family tab, open Settings and switch off Reminders on the day.
You can also keep them on and choose your quiet hours, the most you’d like in a week, and which kinds to get. Your iPhone’s own notification settings work too.
What can Daphne do?
Daphne records things and answers questions about what you’ve recorded. Tap the button in the middle to talk to her, or press and hold it to type.
She doesn’t give advice. You can rename her, or turn her name off, in Settings.
How do I download my data?
In the Family tab, open Your account and data and tap Download your data. You get a JSON copy of your account and the family records you can see, to keep or to take to another app.
Changes that haven’t reached your account yet aren’t in the file, so connect to the internet first. For anything else we hold about you, such as when you used Daphne, email us.
How do I delete my account?
In the Family tab, open Your account and data and tap Delete everything, then confirm. This permanently deletes your account and everything in it, from our servers and from your phone. It cannot be undone.
If you share a family with someone, the records stay with them, no longer linked to you. Other phones signed in to your account are cleared the next time they connect.
No longer have the app? Email us from the address you signed in with and ask us to delete your account: we delete it and everything in it, just as the button does. A guest account has no address to sign in with, so it can only be deleted from the phone that holds it.